The quality of the picture is important. Make sure to only upload sharp photos where the subject is in focus and all the contours are clearly visible. A modern smartphone does the job!
Lighting is important! The light source should preferably shine straight onto the subject. If the picture is very dark, it is difficult for us to know exactly where to engrave and it will make the final product less detailed, especially on pets with black fur.
We recommend to do 1 animal or person per pendant. If you really want both of your pets on the same pendant, make sure that all the animals are positioned next to each other with little to no space in between them. Keep in mind that using multiple pets does not increase the diameter size of the finished pendant.
How long will it take to receive my order?
PROCESSING TIME: Once you place your order, there will be a 5-10 business day processing period before shipment.
SHIPPING TIME: After processing, Your Item/s will be packaged and shipped the same or next day!
How much does shipping cost?
Shipping is £4.99 for all orders LESS than £75. We ship with USPS First-Class Mail with tracking available. (Shipping: 3-5 business days)
Where do you ship from?
We ship all orders for our UK facility.
Do you ship Worldwide?
Yes, we offer Worldwide Shipping at checkout!
Will you email me when my order is shipped out?
Yes! You will get a confirmation email after you have placed your order, and another when your order is dispatched.
Our #1 priority is for you to feel happy and excited with your purchase.
That means we stand by our product 100%, no questions asked, no ifs, no buts.If you have a problem, we want to solve it.
If you don’t like your Custom Meow™, we’ll replace it. Whatever it takes.
Just reach out to our Customer Support Team. We’re here for you.
The Custom Meow Team
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