Client Inquiries

We offer free worldwide shipping for all orders containing 2 or more items, otherwise, the shipping fee is $4.99.

Standard Delivery Times incl. Production

  •  

  • USA: 2-3 weeks*
  • UK: 2-3 weeks*
  • Europe: 3 weeks*
  • Canada: 3 weeks*
  • Middle East: 3-4 weeks*
  • Central Asia: 3 weeks*
  • Australia & NZ: 2-3 weeks* (Australian Post Announcement)
  • South America: 4-5 weeks*

* The estimated delivery times are “estimates” based on recent deliveries and shall not be seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process works as smoothly as possible, but in case of late delivery – we do not issue a refund.

FedEx Express EXCL. Production

  • USA: 3-5 days*
  • UK: 4-6 days*
  • Europe: 4-6 days*
  • Australia & NZ: 3-5 days*
  • Asia: 3-5 days*
  • Russia: 4-8 days*

* FedEx Express fee is non-refundable. Failed delivery due to wrong address requires $14 USD re-shipping fee.

If you’re located in a country with risk of delays due to the magnitude of the global health pandemic restrictions, we recommend that you research if your local post office is affected by shipping delays so that you can ensure that they can handle international packages and can finalize the delivery to your home address in a timely manner.

Our Partner Shipping Companies

Production Time

Since your pendant is a custom design that needs to be manufactured by hand, please allow 5 business days for your order to be dispatched from our workshop (Medallion requires 1-3 additional production days).

When your order is sent, you will receive a tracking number in your email. If you have not received it, or have another problem, contact [email protected], and we will help you as soon as possible!